LEAD PARTS SPECIALIST – IMMEDIATE OPENING
A & H Equipment – Zelienople, PA
Please submit Resume/Cover Letter to Bob Gregg – robertg@ahequipment.com
POSITION PURPOSE: Performs a variety of customer service, in store, marketing, promoting, advertising, and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities.
ESSENTIAL RESPONSIBILITIES:
Parts Department:
- Sells products and/or services to meet the customer’s needs.
- Maintain customer goodwill by greeting and acknowledge all customers he/she encounters.
- Assist in keeping parts department clean and orderly.
- Record all sales and/or customer transactions that occur.
- Provide service technicians with parts as required.
- Assist with merchandising displays.
- Maintains the retail sale floor and displays to meet or exceed the dealerships standards.
- Controls inventory to ensure maximum sales and customer satisfaction.
- Performs routine housekeeping tasks that maintain and enhances the cleanliness.
- When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
- Processes cores, warranties, and new return merchandise as required at a point of sale.
- Attends training as prescribed by management to maintain proficiency.
- Uses dealership equipment and resources safely and proficiently.
- Keeps himself/herself groomed and clothed per the dealership guidelines.
- Verify receiving documents.
- Follow up on shortages and expedite by reporting.
- Should be knowledgeable in merchandising.
Customer Service:
- Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.
- Greet customers immediately in a courteous manner.
- Treat customers fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices.
REQUIREMENTS:
- Graduation from manufacturing Parts program preferred but not required.
- Knowledge of CDK and other computer systems preferred.
- Ability to speak effectively one on one.
- Ability to effectively listen.
- Ability to interpret customer needs.
- Basic computer skills
- High School Diploma or GED Equivalent
- Good organizational skills
- Able to pass a background check.
- Able to pass a Drug test at employ.
Physical Demands:
- Requires the use of both hands.
- Required to bend, stoop, crouch, reach, handle tools and lift 50lbs. of material.
- Frequently requires the ability to balance and push.
Commitments:
- Treat all employees and customers fairly, courteously and with dignity.
- Maintain positive relationships with customers, other employees.
- Be early, flexible, and available for scheduling.
- Maintain up to date technical training.
- Focus on Quality & Service
- Be neat and clean.
- Wear uniforms every day
- Demonstrate an interest in growing the parts business.
Working Conditions:
- Occasionally works near moving mechanical parts.
- Potentially exposed to toxic materials found in service departments.
- Occasionally exposed to exhaust fumes or other airborne particles
BENEFITS PACKAGE